Abstract
While seemingly important, decision satisfaction has remained an understudied aspect of decision making. Defined as how satisfied an individual feels with a decision at the time it is made, separate from any feeling toward the chosen option or ultimate outcome, decision satisfaction has not been explored in the business context. Developing an understanding of what may lead to decision satisfaction is important as it has the potential to impact employee work experience as well as the outcomes of the decisions themselves. To explore this concept, this study conducted 10 interviews with senior employees in corporate environments. They discussed their preferred styles of decision making, specific complex decisions they have made, and their satisfactions levels with those decisions. The results suggested that several factors might drive subsequent satisfaction when approaching a corporate decision: self-awareness & authenticity, clarity of reason, including others, preparation, and reactions of others. This research helps expand our theoretical understanding of what may facilitate decision satisfaction in corporate contexts, suggesting where future research may want to proceed. Additionally, the results of this study provided a range of potential practical implications for how to drive decision satisfaction in the corporate context.
Library of Congress Subject Headings
Decision making--Work environment
Date of Award
2024
School Affiliation
George L. Graziadio School of Business and Management
Department/Program
Business
Degree Type
Thesis
Degree Name
Masters
Faculty Advisor
Darren Good
Recommended Citation
Keppler, Alison, "Decision satisfaction in corporate settings" (2024). Theses and Dissertations. 1516.
https://digitalcommons.pepperdine.edu/etd/1516
