Author

Robert Lo

Abstract

The purpose of this research was to quantify and measure the success of a culture transformation. Using the Organization Cultural Assessment Instrument (OCAI) to determine the current and desired culture state, 272 employees responded to the survey. An executive focus group provided in-depth understanding of the culture and worked to align the culture to the mission and strategy as they drove the change process throughout the organization to the preferred culture state. The study showed that bringing cultural awareness to an organization is important, and that organization design is a key component to successful organizations. The Human Capital Return on Investment (HCROI) was calculated before, during, and after the culture change. Findings concluded that financial measurements aid in gauging the transformation process of a culture change.

Library of Congress Subject Headings

Dissertations (MA) -- Organization Development; Social change; Work environment; Organizational change

Date of Award

2016

School Affiliation

Graziadio Business School

Department/Program

Business

Degree Type

Thesis

Degree Name

Masters

Faculty Advisor

Lacey, Miriam;

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