Abstract

This qualitative study explored how artificial intelligence (AI) implementation was experienced by employees across organizations with varying levels of AI maturity. Drawing from semi-structured interviews with fifteen professionals across twelve organizations, including technology firms, government agencies, and healthcare providers, the research examined perceptions of AI's impact on daily work, role evolution, organizational culture, and employee learning. Thematic analysis revealed seven major themes: trust and transparency in AI, productivity and job security, training and learning support, organizational culture, customer-centric use of AI, ethical and environmental concerns, and evolving roles. While participants recognized AI’s potential to enhance efficiency and innovation, they also expressed concerns about fairness, job displacement, and the lack of formal learning systems. The study highlights the importance of transparent communication, ethical AI governance, and investment in workforce development. It concludes with recommendations for organizational leaders to adopt more intentional and human-centered approaches to AI integration and calls for further research into the long-term societal and environmental implications of AI in the workplace.

Library of Congress Subject Headings

Artificial intelligence--Social aspects; Artificial intelligence--Economic aspects; Employees--Effect of technological innovations on; Organizational change--Technological innovations

Date of Award

2025

School Affiliation

George L. Graziadio School of Business and Management

Department/Program

Business

Degree Type

Thesis

Degree Name

Masters

Faculty Advisor

Christopher G. Worley

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