Abstract
Servant Leadership is a phenomenon that has existed for centuries and continues to make waves today. While entities using this leadership style are generally non-profits, the United States government has chosen to use it in some of its federal agencies. More specifically, the U.S. Department of Veterans Affairs enlists Servant Leadership to achieve its organizational goals, like retaining employees. The purpose of this study was to understand the perceptions of the role Servant Leadership plays in assisting supervisors in retaining employees. The research question was: How do supervisors perceive Servant Leadership’s role in retention at the Greater Los Angeles Veterans Affairs Medical Center? The research focused on the intersection of Servant Leadership and retention and themes were discovered through using the Framework Method. The governmental healthcare landscape and supervisory roles in 2024 constituted the backdrop for this study.
Library of Congress Subject Headings
Servant leadership; Employee retention; Supervisors; United States. Department of Veterans Affairs
Date of Award
2024
School Affiliation
George L. Graziadio School of Business and Management
Department/Program
Business
Degree Type
Thesis
Degree Name
Masters
Faculty Advisor
Miriam Y. Lacey
Recommended Citation
Swartout, Laticia, "VAMC supervisors’ perceptions of servant leadership’s role in retention" (2024). Theses and Dissertations. 1522.
https://digitalcommons.pepperdine.edu/etd/1522
