This qualitative study explored the forces that influenced employees to quit and how the employee-manager relationship mitigated this. The research centered on employees employed in the retail industry throughout the year 2020. This study aimed to investigate what factors motivated employees to remain committed to their organizations amidst the psychological impacts of COVID-19. The findings of this study suggest that the COVID-19 pandemic has had a significant impact on the mental well-being of individuals, as evidenced by their experiences of anxiety, depression, and emotional fatigue. Understanding the impact of COVID-19 on employee turnover and the influence of the employee-manager relationship is crucial for gaining valuable insights into the organizational landscape. Organizations can develop effective strategies to improve employee retention and overall satisfaction by comprehending these dynamics.

Library of Congress Subject Headings

COVID-19 Pandemic, 2020-; Employees--Well-being; Employees--Mental fatigue; Industrial relations

Date of Award


School Affiliation

Graziadio Business School



Degree Type


Degree Name


Faculty Advisor

Miriam Lacey