How Cultural Intelligence Shapes Communication and Decision-Making in Multicultural Teams

Authors

Jonathan Freking, PepperdineFollow

Abstract

This study explores how cultural intelligence influences patterns of communication and decision-making in multicultural teams, with particular attention to behaviors such as turn-taking, conflict resolution, and feedback. Drawing on a thematic analysis of 45 peer-reviewed articles spanning foundational theories, empirical studies, and methodological approaches, this paper identifies six key themes: the evolution of the CQ construct; CQ as an adaptive communication mechanism; its role in conflict resolution; its influence on collaborative decision-making; the emergence of collective cultural intelligence; and methodological approaches for understanding CQ in context. Findings suggest that high-CQ individuals and teams demonstrate more equitable voice distribution, engage in culturally attuned feedback, and make decisions more inclusively and effectively (Chen & Lin, 2013; Guzman & Reiche, 2024; Mahadevan & Steinmann, 2023; Shan et al., 2021; Wang et al., 2019). The analysis highlights CQ’s role as a dynamic, learnable capability that enhances intercultural competence and team performance in globalized organizations (Ang & Van Dyne, 2008; Liao & Thomas, 2025; Iskhakova & Ott, 2020).

Recommended Citation

Freking, Jonathan (2025) "How Cultural Intelligence Shapes Communication and Decision-Making in Multicultural Teams," The Scholarship Without Borders Journal: Vol. 3: Iss. 2, Article 1.
DOI: https://doi.org/10.57229/2834-2267.1069
Available at: https://digitalcommons.pepperdine.edu/swbj/vol3/iss2/1