This series includes publications and other works by Pepperdine University Graziadio School of Business and Management faculty.


Submissions from 2015


Information Differences Between Closed-ended and Open-ended Survey Questions for High-technology Products, William H. Bleuel


The Genesis of the Graziadio School of Business and Management: A Little Department at a Small Liberal Arts College Transforms into a Nimble, Notable School at a Dynamic, Expanding University, Edward Rockey

Submissions from 2013


Cultural Implications of Customer Satisfaction Differences of Help Desks in the US and China, William H. Bleuel, Terry Young, and Wayne Gertmenian

Submissions from 2010


Cross-Cultural Customer Satisfaction of High Technology Companies in China, India, and Japan, William H. Bleuel and Darrol J. Stanley