Coping with errors in organizations: Challenges, opportunities, and frontiers for operations management research
Department(s)
Graziadio Business School
Document Type
Article
Publication Date
1-1-2019
Keywords
Continuous improvement, Error, Error management, Industry 4.0, Lean agile, Learning, Project management, Quality, Safety, Supply chain management, Sustainability
Abstract
Errors prevail in various aspect of our lives such as physical safety, organizational success, financial outcomes, and even the political arena. For this reason, errors merit study in their own right as an important phenomenon of growing theoretical and managerial significance. Although much has been written in the past few decades about product life cycles, efficiency, quality control, and learning in organizations, error research has yet to be at the center stage of organizational science and practice, and our understanding of error-coping strategies remains limited. Our aim in this monograph is to present and integrate various cutting-edge theoretical frameworks and methodologies from the operations management and organizational research literatures. By promoting a dialogue between two primary business disciplines, we hope to illuminate some promising paths for the integration of specific approaches and diverse disciplinary backgrounds. Through the development of learning exchanges within OM and between OM and organizational research methodologies, we strive to help managerial practitioners and policy makers to build a body of knowledge on errors that is more visible, inspectable, systematic, and influential on their daily practice. The ultimate goals are centered on reducing adverse error consequences while, also importantly, capitalizing on opportunities for positive outcomes such as innovation and learning.
Publication Title
Foundations and Trends in Technology, Information and Operations Management
ISSN
15719545
Volume
12
Issue
4
First Page
349
Last Page
433
DOI
10.1561/0200000055
Recommended Citation
Naveh, Eitan and Lei, Zhike, "Coping with errors in organizations: Challenges, opportunities, and frontiers for operations management research" (2019). Pepperdine University, All Faculty Open Access Publications. Paper 75.
https://digitalcommons.pepperdine.edu/faculty_pubs/75