Juliet Irwin


Organizations have an immense opportunity to raise employee awareness regarding the best values, skills, and attitudes that each generation offers. This study was an appreciative inquiry with an intact multigenerational corporate team located in Calgary, Alberta, Canada, studying the strengths that each generation brings to intergenerational collaboration. Perceptions about collaborative strengths were gathered in a workshop and via pre- and post-workshop surveys. Through analysis and interpretation of the study findings, unique strengths for each generation were revealed; discoveries were made around foundations for intergenerational collaboration and the role of the individual contribution to multigenerational collaborative behavior was acknowledged. Recommendations emerged, including: to build generational competence, lay the foundation for intergenerational collaboration, bridge intergenerational collaborative gaps, and apply knowledge to organizational policy and program development. Developing an appreciation for what strengths each generation brings to collaboration provides an opportunity for organizations to enable diverse teams and ultimately improve business performance.

Library of Congress Subject Headings

Dissertations (MA) -- Organization Development; Intergenerational communication; Organizational effectiveness; Organizational learning

Date of Award


School Affiliation

Graziadio Business School



Degree Type


Degree Name


Faculty Advisor

Feyerherm, Ann;