The purpose of this study is to identify the importance of the manager's relationship with frontline staff. There continues to be a need for top leadership to understand clearly and value this relationship and provide managers with the support they need to deliver on their visions, missions, and corporate goals. The manager-staff relationship sets the tone for the frontline staff and creates an environment of trust. The communication the manager provides is pivotal to helping staffs understand the goals and vision top leadership established. In addition, the positive atmosphere created by this relationship helps to cement the staffs' commitment to the organization and reduces the turnover rate because job satisfaction increases. The positive impact on the morale of staffs by the manager-staff relationship is well documented in the literature. In a high-performing organization, communication flows both vertically and laterally (Robbins & Judge, 2010). That is, leaders and managers pass communication downward to groups in lower levels and these groups provide feedback to higher-up staffs

Library of Congress Subject Headings

Dissertations (EdD) -- Organizational leadership; Personnel management; Employee motivation; Employees -- Attitudes; Communication in organizations

Date of Award


School Affiliation

Graduate School of Education and Psychology



Degree Type


Degree Name


Faculty Advisor

Rosensitto, Michelle;