Workforce diversity continues to expand in organizations across the United States and globally. However, organizations struggle to retain and maintain diverse representation in the workforce. The focus for organizations to ensure they have an established success model for underrepresented populations, specifically ethnic minorities, is a critical strategy for organizations seeking to maintain diverse workforce representation and cultures. Ethnic minorities face many challenges to success, access to opportunities, and the same workplace experiences as their non-ethnic peers (Cole & Salimath, 2013). There have been steps taken to address the challenges created due to the inequities faced by ethnic minorities and underrepresented groups, however, there remains room for meaningful and sustainable change for ethnic minorities and underrepresented groups (James, 1991; Mor Barak, 2000).

The purpose of this study was to explore the critical success factors within organizations that ensure success for ethnic minorities and underrepresented groups. Deploying the Delphi method, a panel of subject matter experts participated in a questionnaire that generated critical success factors for ethnic minorities and underrepresented groups in organizations of five hundred or more employees that led to meaningful and sustainable success. Participants participated in multiple rounds of questionnaires to arrive at a consensus.

Library of Congress Subject Headings

Diversity in the workplace—United States; Corporations—United States; Success; Minorities; Delphi method

Date of Award


School Affiliation

Graduate School of Education and Psychology



Degree Type


Degree Name


Faculty Advisor

Farzin Madjidi

Included in

Business Commons