An effective procurement strategy positively affects a company’s ability to drive profitability and to maintain a sustainable competitive advantage. However, some procurement leaders do not believe their teams have the skill to execute their company’s strategy. Pundits cite a shortage of qualified personnel, and deficiencies in leadership, soft skills, and critical thinking ability. Companies, therefore, must recruit, develop, and retain personnel to execute properly their procurement strategies. Research literature states that employee engagement, transformational leadership, and emotional intelligence affect an employee’s willingness to learn and intention to stay at a firm. A compendium of literature also links organizational performance and business outcomes to leadership style, employee engagement and emotional intelligence levels within an organization. Based on the literature, a leader’s style, emotional intelligence and ability to foster employee engagement has an impact on organizational performance. How can leaders effectively develop procurement personnel to address today’s marketplace challenges and opportunities? Informed by literature, this phenomenological study examines the best practices employed by today’s procurement leaders to develop personnel. In addition, this study examines challenges these managers face in developing employees, and the metrics employed to define success in procurement staff development. The study also summarizes recommendations from today’s procurement leaders to future generations of managers on employee development best practices. Finally, the study contains conclusions, thoughts, and recommendations based on insights gleaned from the study’s participants.

Library of Congress Subject Headings

Dissertations (EdD) -- Organizational leadership; Employee retention; Supervisors -- Employee rating of; Employees -- Training of

Date of Award


School Affiliation

Graduate School of Education and Psychology



Degree Type


Degree Name


Faculty Advisor

Madjidi, Farzin;