Organizational Challenges: The Impact of Role Clarity on Burnout in a Technology Division

Authors

Jessica Arriaza, Pepperdine UniversityFollow

Abstract

Organizations grapple with significant challenges such as burnout, turnover, and low job satisfaction. Studies indicate that emotional exhaustion, influenced by job demands and available resources, significantly impacts job performance positively or negatively. This quantitative study uses secondary data from the Work, Family, and Health Study to investigate the relationship between role clarity and burnout within Tomo, the technology division of a Fortune 500 company in the United States. The findings reveal a significant inverse correlation between role clarity and burnout, with participants reporting "Never" experiencing burnout more likely to have well-defined roles. Supported by chi-square and linear regression analyses, these results emphasize the pivotal role of role clarity in mitigating burnout, aligning with existing literature. While offering valuable insights for organizational strategies to enhance employee satisfaction and performance, the study acknowledges generalizability and data quality limitations, prompting suggestions for future research to explore this relationship across diverse industries.

Recommended Citation

Arriaza, Jessica (2024) "Organizational Challenges: The Impact of Role Clarity on Burnout in a Technology Division," The Scholarship Without Borders Journal: Vol. 2: Iss. 2, Article 2.
DOI: https://doi.org/10.57229/2834-2267.1051
Available at: https://digitalcommons.pepperdine.edu/swbj/vol2/iss2/2