Payson Library, the largest library at Pepperdine, primarily serves undergraduate students. It underwent a renovation between spring 2016 and fall 2017. Payson Library was closed during this renovation, and a Library Hub was established as a temporary service point and library information and teaching center on campus. Maintaining market share led to rolling out new services such as RAPID-ILL, repurposing a graduate campus library for increased study spaces, and reliance on a strong library liaison program. Predictably, there was a sharp reduction in patron visits, but there was success in providing reference, instruction, and access to the collections.
Journal of Library Administration
Marc Vinyard, Mark Roosa, Sally Bryant & Melinda Raine (2018) A Pop-up Service Point and Repurposed Study Spaces: Maintaining Market Share During a Renovation, Journal of Library Administration, 58:5, 449-467, DOI: 10.1080/01930826.2018.1468193