In their research, Men and colleagues (2022) investigated the influence of Motivating Language Theory (MLT) from supervisors on employee trust during the COVID-19 pandemic. Men and colleagues conducted online surveys across the United States to determine the effectiveness of empathetic, meaning-making, and direction-giving language in building trust within organizations. Results showed that empathetic language had a strong positive relationship with trust (β=.53), and direction-giving language had a weak positive relationship in satisfying employees’ need for competence (β=.32). This article is particularly relevant for organizational leaders looking to build trust with employees and those interested in psychology, communication, or business.

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Diana Isabel Martínez

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