In their research, Men and colleagues (2022) investigated the influence of Motivating Language Theory (MLT) from supervisors on employee trust during the COVID-19 pandemic. Men and colleagues conducted online surveys across the United States to determine the effectiveness of empathetic, meaning-making, and direction-giving language in building trust within organizations. Results showed that empathetic language had a strong positive relationship with trust (β=.53), and direction-giving language had a weak positive relationship in satisfying employees’ need for competence (β=.32). This article is particularly relevant for organizational leaders looking to build trust with employees and those interested in psychology, communication, or business.
Diana Isabel Martínez
LaRue, James B.
"A Review of Motivating Language Theory’s Effects on Trust in Organizations,"
Pepperdine Journal of Communication Research: Vol. 11, Article 7.
Available at: https://digitalcommons.pepperdine.edu/pjcr/vol11/iss1/7