Code for America Fellowships pair technologists with local city governments to develop digital tools that support how governments provide service to their communities. The lack of project sustainability following these Fellowships has been a source of dissatisfaction for both Fellows and clients. Code for America supports each Fellow with technical training, but provides no training on consulting techniques that help clients sustain the changes or new technology being introduced. The purpose of this action research study was to determine the efficacy of a collaborative consultation module for the Fellows at Code for America. To gather data, surveys, interviews and analysis of Fellow and client project satisfaction were conducted. Findings will inform improvements to future consultation skills training and identify activities or approaches that can enhance project sustainability.
Library of Congress Subject Headings
Dissertations (MA) -- Organization Development; Computer programmers -- Case studies; Local government -- Information technology -- United States; Organizational change
Date of Award
Graziadio Business School
Stone, Brenda, "Efficacy of collaborative consulting training module" (2017). Theses and Dissertations. 796.