In 2012 about 30% of the American workers were engaged at work and 70% of workers were either not engaged or fully disengaged. There have been numerous studies on determining employment factors that create engagement and the organizational benefits received from a highly engaged workforce. It has been shown that companies with highly engaged employees experience many organizational benefits including higher employee productivity, lower attrition, better quality, and superior financial results. However, there has been little research conducted on creating a direct linkage between a specific engagement driver and a specific organizational benefit. The purpose of this study is to identify drivers of engagement that positively impact productivity in highly engaged teams at CHG Healthcare Services. CHG Healthcare Services is a healthcare staffing company headquartered in Salt Lake City, Utah. In 2014, it was estimated that 93% of its 1750 employee were engaged. Quantitative data was collected through a written survey from a random sampling of 98 employees from highly engaged sales and business partner teams. 46 employees completed the survey that asked them to choose the top factors that most positively impacted their individual and team productivity from a list of 23 established engagement drivers. In addition, 9 qualitative focus groups were held with survey participants to gain qualitative understanding into why participant’s felt the chosen engagement factors impacted productivity. The findings demonstrated that for employees with over 1 year of experience, 4 engagement drivers made the most meaningful impact on individual and team productivity. These results were similar across all demographic groups reviewed. The engagement drivers most impacting employee productivity were having access to work-life balance, having a positive relationship with their team and leader, having work that is meaningful, and having the authority and autonomy of make decisions affecting their work. The research also showed that one group, first year employees, provided a different set of results. The study demonstrated that first-year employees value employment factors that help support them during the time they are establishing effective relationships in a new environment and building necessary job skills to contribute to the team and company.

Library of Congress Subject Headings

Dissertations (MA) -- Organization Development; Employee motivation -- Utah -- Salt Lake City; Employee morale -- Utah -- Salt Lake City; Employee attitude surveys -- Utah -- Salt Lake City

Date of Award


School Affiliation

Graziadio Business School



Degree Type


Degree Name


Faculty Advisor

Anna, Alexandra