Abstract

This dissertation investigates virtual leadership within video game environments and its transferability to real-world virtual team management. Employing quantitative ethnography and epistemic network analysis, the study explores the leadership behaviors observed in MMORPG (Massive Multiplayer Online Role-Playing Game) and OFPS (Online First Person Shooting) game genres, drawing parallels with global virtual team management in corporate settings. The findings reveal that Squad-Based Game Leaders (SGLs) and Organizational-based Game Leaders (OGLs) employ a mix of authoritarian and democratic leadership styles to navigate both the tactical and strategic demands of their teams. SGLs focus on tactical decisions utilizing real-time data and player feedback to optimize team functionality, while OGLs provide strategic oversight, fostering adaptability and effective communication to guide larger team structures. The study reveals the crucial role of emotional intelligence, particularly humility and motivation, in leadership effectiveness across both gaming and professional contexts. Additionally, it explores the handling of diversity within teams, noting that the anonymity of the gaming environment presents unique challenges and opportunities for diversity management. SGLs are shown to actively manage day-to-day dynamics, which enhances team cohesion and performance by accommodating diverse personalities and communication styles. This research contributes significant insights into the application of gaming-derived leadership practices to improve the management and cohesion of virtual teams in a globalized workforce, proposing a model for integrating these practices into corporate environments.

Library of Congress Subject Headings

Video games; Leadership—Virtual work teams

Date of Award

2024

School Affiliation

Graduate School of Education and Psychology

Department/Program

Education

Degree Type

Dissertation

Degree Name

Doctorate

Faculty Advisor

Paul Sparks

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